SmallBizGenius Analysis
Glassesshop receives generally positive reviews for its affordable prices and wide selection of frames. Customers appreciate the accurate prescriptions and ease of ordering, though some report issues with frame quality and customer service responsiveness.
Category Breakdown
Scores based on analysis of 300 recent reviews
Pricing & Value
8.5/10Reviewers consistently praise Glassesshop's affordability, often comparing prices favorably to traditional optometrists and other online retailers. Many mention saving significant amounts of money on prescription glasses, making it an attractive option for budget-conscious customers. For example, one reviewer stated the glasses were 'a fourth of the price I usually pay for glasses online and a tenth of what I pay at the optometrist.'
45 reviews mention thisProduct Quality
6.5/10While many reviewers are satisfied with the quality of the lenses and the accuracy of their prescriptions, a significant number express concerns about the durability and feel of the frames. Some describe the frames as 'cheaply made' or report issues with them breaking easily. One reviewer mentioned 'My arm fell off my glasses before the 30 day warranty was even done.'
28 reviews mention thisCustomer Service
6.0/10Customer service experiences appear to be inconsistent. Some reviewers praise the responsiveness and helpfulness of the customer service team, particularly when addressing prescription errors or frame replacements. However, others report difficulties getting in touch with customer service, slow response times, and unsatisfactory resolutions to their issues. One reviewer said, 'Customer service after was not great. They give you store credit not...'
20 reviews mention thisEase of Ordering & Website Experience
8.0/10Many reviewers find the Glassesshop website easy to navigate and the ordering process straightforward. The 'try-on' feature is frequently mentioned as a helpful tool for selecting frames. Uploading prescriptions is also described as simple and convenient. As one reviewer noted, 'Ordering was an absolute breeze! All we needed was the prescription info, and once that was entered, we were all set.'
25 reviews mention thisPrescription Accuracy
8.0/10A common theme in positive reviews is the accuracy of the prescriptions provided by Glassesshop. Many reviewers state that their glasses corrected their vision perfectly on the first try, and some even had their prescriptions verified by their eye doctors. One reviewer said, 'The prescriptions are correct (checked by my eye doctor) and the frames are comfortable.'
18 reviews mention thisShipping & Delivery
7.0/10While some reviewers are pleased with the speed of shipping, particularly for international orders, others report delays and a lack of communication regarding their orders. This inconsistency in shipping experiences is a recurring point of concern. One reviewer noted 'The glasses took 7 days to arrive but they were much more sturdy than the pair I purchased at the eye doctor...'
12 reviews mention thisPros & Cons
What Customers Love
"The glasses were a fouth of the price I usually pay for glasses online and a tenth of what I pay at the optometrist."
"Ordering was easy and straightforward."
"The prescription is always perfect."
"There is a wide variety of glasses to choose from"
"I like the digital try-on feature so I can see what the glasses would look like on my face."
Common Complaints
"But the quality of the glasses are cheaply made one of the glasses I..."
"Customer service is AWFUL!"
"The glasses took much too long to receive."
"NOTE transition lenses don’t correct in the peripheral, the correction is mushroom shaped. And bad for driving."
"Without exception the very worst company I have had to deal with. I have never known a company have a 50% refund policy"
Common Questions About Glassesshop
Answers derived from customer review patterns
Is Glassesshop legit and trustworthy?
The majority of reviewers indicate that Glassesshop is a legitimate company that delivers prescription glasses as ordered. Many customers express surprise at the quality and accuracy of the lenses, especially given the low prices. However, some reviewers have reported negative experiences with frame quality and customer service, suggesting that while generally trustworthy, there can be inconsistencies in the overall experience. It's advisable to carefully review the product descriptions and customer service policies before making a purchase.
Based on 45 reviewsDoes Glassesshop have good customer service?
Customer service experiences with Glassesshop appear to be mixed. Some reviewers praise the customer service team for their responsiveness and willingness to resolve issues, such as prescription errors or frame defects. These customers report quick and helpful assistance. However, other reviewers describe difficulties contacting customer service, slow response times, and unsatisfactory resolutions to their problems. This suggests that customer service quality may vary depending on the specific issue and the representative involved.
Based on 20 reviewsIs Glassesshop worth it for small business?
For small businesses looking to provide affordable eyewear options for their employees or for the owners themselves, Glassesshop can be a worthwhile option due to its low prices and wide selection. The potential cost savings can be significant compared to traditional optometrists. However, it's important to be aware of the potential trade-offs in frame quality and customer service. If durability and responsive support are critical, exploring alternative options might be necessary.
Based on 45 reviewsWhat is Glassesshop's return policy like?
Based on the reviews, Glassesshop's return policy can be somewhat restrictive. Some reviewers report that the company offers store credit instead of full refunds, particularly for issues related to frame fit or personal preference. This can be a drawback for customers who are not satisfied with their purchase and prefer a full refund. It's essential to carefully review the return policy on the Glassesshop website before placing an order to understand the terms and conditions.
Based on 3 reviewsHow accurate are the prescriptions from Glassesshop?
Many reviewers report that the prescriptions they received from Glassesshop were accurate and effective in correcting their vision. Some even had their prescriptions verified by their eye doctors and found them to be correct. However, it's important to provide accurate prescription information when placing the order to ensure the best possible results. In some cases, Glassesshop's customer service may contact customers to verify prescription details, further enhancing the accuracy of the final product.
Based on 18 reviewsLooking for Something Different?
Compare Glassesshop against 522 similar lifestyle & perks options.
View Alternatives